Posts Tagged ‘Observation’

Do As I Do, Not As I Say

Icon Written by Alora on December 22, 2010 – 11:41 am

Listening to what your customers say may be the norm, but watching what they actually do is often far more revealing.

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Boss Lesson #2: Owning Your Priorities

Icon Written by Alora on December 22, 2008 – 10:11 am

For the past four years, I’ve kept a sign over my desk that reads: “I don’t have time” = “I haven’t made it a priority.” I’ve written about this before, but never to explain the origins of this epiphany. The credit for this lesson goes to a sharp, good-humored, understatedly charismatic man named Robert. As […]

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