Listening to what your customers say may be the norm, but watching what they actually do is often far more revealing.

The former CMO of Jive Software, Sam Lawrence, spoke to a crowded room at Interactive Austin this morning. His message was on the lessons needed to specifically apply in order to make social media work in your business. How We Say What We Say One of the challenges social media evangelists face is based on [...]

I had a couple of discussions this week that got me thinking back to the early days of my career. Aside from leaving me feeling older than I care to think about, it did spark a pleasant memory or two that I’ve been mulling over since. Specifically, I’ve been thinking about how early career choices [...]