Long ago I observed something very interesting about the types of organizations that different people are attracted to and why. And then, even more interestingly, about how those people behave — what types of projects they tackle, what types of changes they promote and how much bitching they do — once they get there. This [...]

One of the most interesting presentations at this week’s IABC International Conference was a presentation by the VP of Corporate Communications from Southwest Airlines. I am sure that if I hadn’t spent the past two and a half years in the airline industry, I probably would have picked a different session during that hour, but [...]